For those who read my thoughts on the four main wireless broadband providers in Australia, you would have noticed I hadn’t commented on a couple of things relating to 3, including their customer service since I have not had to deal with them more than to ask if they had a certain phone in stock that I was looking at.
Anyway, I was just reading a post by Duncan Riley after he signed up for the $29 a month 2gb contract with 3. Evidently he could have purchased it with completely fake details with no problems at all. They had him enter his own details, including an incorrect phone number since it would not accept his mobile number. While I hope it is not like this everywhere, I can’t help but be amused. I suppose though that I would prefer that to the 3 hours I spent at Vodafone when I was getting mine on the 5gb plan for $39. Almost all of it due to the credit check.
They did call me a month and a half later to say that they had decided they couldn’t accept one of my points of ID and I would have to bring in something else instead (this is two weeks after paying my first bill as well). I haven’t had time to go back in, and after all the time I spent there the first time, I have no intention of going back unless they actually decide to cut off my service because of it. I’ve paid two more bills since then and haven’t heard anything else from them since, so I guess it can’t have been all that important.