I’ve been meaning to write this blog for about a week now, finally found time to do it! A couple of weeks ago I wrote a blog on the Bank of Queensland after I was extremely unimpressed with some fees I was charged.
I drew some comparisons with my other bank, the Greater Building Society. I have been very impressed with the Greater Building Society in all aspects for as long as I have been with them, the Bank of Queensland thouh I am very unhappy with, and I think that shows quite clearly in my previous post. I also made a few Twitter comments about it and comparing the two.
Now I’ve not heard from anyone from the Bank of Queensland at all regarding the complaints I made, and I didn’t really expect to. However, 5 days after I wrote the blog and made the comments on Twitter, I received an @ response on Twitter and a comment on the blog post, both addressing the one complaint I had about the Greater – no branches or ATM’s in Brisbane. Turns out that there will be ATM’s from the 1st of June via the RediATM network – Press release here.
I thought that was fantastic, not only the fact that there are going to be numerous ATM’s available to Greater customers without direct ATM fees, but because someone took the time to actually respond to the one issue I had, which isn’t really a big issue anyway.
If that’s not enough though, the next day I got a call from the bank manager at one of the nearest Greater branches, Pacific Pines. She wanted to thank me personally for the glowing feedback on Twitter and the blog post and to give me a suggestion on how I can reduce tax on the interest on one of my accounts as well as to see if there was anything else she could give me advice on or give me a hand with.
I can tell you now, if I wasn’t already happy with their service, I would be now! In fact, I’m absolutely extatic! A bank that wants to see if there is anything they can do better when I’m already extremely happy with them makes me far more confident in them than a bank that takes no interest at all in my complaints (as I said earlier, I didn’t expect any response at all, it was just my venting and I haven’t formally complained to the Bank of Queensland, I don’t like them enough to bother), even if they are only on my blog and Twitter feed. If a building society can afford to actually look at what is being said about them online and respond to it, I’m sure a larger bank can manage it. After all, they need their customers just as much as a small bank/building society do.
Suffice to say, I am happy.
On another note, I’ve applied to go on Exchange to either England or Scotland next year for a semester, and look what I just came across while writing this blog: Win $1,000 spending money on a Travelex prepaid Cash Passport – From the Greater website. Basically, buy a Travelex ATM or Debit Cash Passport through the Greater before the end of June to go into the draw to win a bonus $1,000 on the card. I had a quick look at the Cash Passport information page on the Greater website and also on the Travelex website, and it turns out, British Pounds is one of the currencies available! Timing or what?